55 Jaidev Road, St Johns, FL 32259
For more information visit bartramdental.com
or call 904.201.6000
This month is the grand opening of Bartram Dental Center just east of I-95 on CR210. The new facility offers a state-of-the-art, full-service dental office with expanded services including implant therapy, adult orthodontics and sleep treatment. Bartram Dental is also home to its very own dental assisting school. The doctors, Dr. Jason Lewis, DDS, FAGD, and Dr. Royce Barlow, DMD, live and work in St. Johns along with their families.
Having been in business since 2005, Bartram Dental Center is all about positivity, compassion, teamwork, and family with the goal of providing patients with the best possible outcome. We had the opportunity to meet the dentists and their team, and tour this beautiful new dental practice right in the heart of northern St. Johns. When you step through the door of the new offices, you feel the relaxing comfort of a beautiful home and a welcome feeling pervades in every detail of the decor and energy of the staff.
Why did you choose St. Johns?
Dr. Lewis: We love the family-friendly spirit that thrives here in northern St Johns County. We see it daily with our patient family and our own family’s life. We are raising our twin sons Carson & Connor here and appreciate the world-class public schools, opportunities for youth sports, and the friendliness of our neighborhoods. We know that we are blessed with an amazing quality of life here. We also did a lot of research before we moved to Jacksonville, and determined that St Johns County had the best school system. Traci was a high school math teacher, so it was important for both of us for her to have a great school district to work in.
What is your practice’s mission?
Dr. Lewis: We made an investment years ago in becoming a “Complete Health” dental practice. There are only a select few Complete Health dentists in the U.S. It involves training, resource commitments etc. For our patients it means we are focused on helping them maintain their very best “complete health” -- not just ideal “dental” health. Patients see our Complete Health mission when we ask about their sleeping habits, diet challenges, new medications, other health issues. We believe the mouth is the gateway to your overall health. We can help people with issues way beyond having a beautiful and fully-functioning smile. Our mission statement is ‘We create healthy, happy people, one smile at a time’.
What is important to you in providing dental care?
Dr. Lewis: We want our patients to relax and have a pleasant dental experience knowing that we will be compassionate while we expertly address their issues. We are fully aware that patients experience “dental anxiety” and we work to make sure that is minimized. We make sure you know what to expect and we are focused on minimizing any discomfort. Many patients also benefit from various forms of sedation dentistry. Ultimately, we know that patients need to have a pleasant experience if they are going to continue to be a member of our patient family. Overall, the most important aspects to me in providing dental care are the patient experience, as well as the team experience. If you have a happy team, patients can sense this, and it makes them feel more comfortable in our office.
What do you want your patients to know?
Dr. Lewis: We want our current and "future" patients to know that we are committed to providing state-of-the-art dental services from our brand new facility just east of I-95 at CR-210. Our modern new office is designed with the patient experience in mind. We want you to be relaxed and confident that our dentists are going to successfully treat you. We want our patients to know that Bartram Dental is locally-owned -- our dentists live here and intend to be leading Bartram Dental for years to come. Any member of our team of dental health professionals at Bartram Dental could work anywhere, but they choose to be a part of our very special Practice. Customer service is a lost art in the medical profession, and it is our passion to bring it back.
How do you work together as a team to help patients?
Dr. Lewis: Recently, we had a patient referred to us by another patient, who has very severe dental anxiety. We listened to her concerns, and presented clinical and financial options to help with her anxiety about dental treatment. We offered this patient conscious sedation, which is a form of sedation that involves taking a couple of pills. When I followed up with the patient after treatment, she was ‘blown away’ about how wonderful her experience was (she had an extraction and 2 dental implants placed) and she was looking forward to coming to her future dental appointments. She loved our customer service and overall work environment. We also communicated with her medical doctors to keep them informed of her treatment and how this procedure could impact other areas of her health. This type of experience is one example of many that fuels our passion as an office to provide exceptional care to our patients.
How do you keep up with current dental technology and education?
Dr. Lewis: Our dentists and other dental health professionals are routinely enrolled in training classes and coursework to make certain we are providing our patients with the latest advances in Dentistry. It's part of who we are at Bartram Dental to fully embrace modern technology especially when it reduces patient discomfort and dramatically improves patient outcomes. We also make sure we are up to date for our assisting school. We are very proud of the men and women that have graduated our Florida Department of Education approved program. We are honored that they have chosen us as a resource to better their lives and the lives of their future patients.
What are some of the best new treatments people may not know about?
Dr. Lewis: Our newest laser technology allows us to treat cavities and other minor procedures without anesthesia. We also have 3D X-ray technology that gives us information about the patient’s airway. Speaking of airway, our laser technology will also eliminate snoring by treating the palate area. This can be done without anesthesia as well. That is life changing!
What are some special features you offer patients at your office to make their experience enjoyable?
Dr. Lewis: Starbucks only wishes their coffee was as good as what we offer (haha). In the mornings, we make freshly baked Otis Spunkmeyer cookies to give to our patients as they leave (there’s no job security there!). During treatment, the patient has the option to watch one of their favorite shows on Netflix, Disney+ or Hulu. We also offer warm, scented towels as a finishing touch to your visit with us. Lastly, we have a beverage bar that includes coffee, water, and Gatorade. You may just want to sit next to a fireplace and drink a nice cup of coffee or tea in one of our cozy sofas and relax as well!
How do you help people who are embarrassed by their smiles?
Dr. Lewis: Our dentists will work with you to develop a “realistic” plan that will get you the beautiful and fully-functioning smile that you deserve. We will make sure you understand every step of the process and we will always be mindful of your budget. We also "listen" to your concerns and goals. We fully appreciate that we are working with you to create a smile that will last a lifetime.
Do you live in St. Johns?
Both Drs. Lewis and Barlow along with their wives and families live in St Johns County. Dr. Barlow and his wife, Jamie, are natives of St Augustine. Many of our team members are proud St Johns County residents as well. We all appreciate this very special place.
What is your favorite thing to do when you are not working? Dr. Lewis and his wife Traci, the Practice Manager, enjoy spending time with their twin sons. Their boys are very active in youth sports including baseball, basketball, flag football, etc. which keeps them busy. They also enjoy spending time at home and enjoying all the outdoor activities available in Northeast Florida. Dr. Barlow, his wife Jamie, and their young daughter enjoy spending time with family and friends, riding bikes, going to the beach, and watching Georgia Football.
St. Johns Magazine